From the xCenta Dashboard, click on Tools > Admin in the top right of the screen.
From the Admin screen, click on Manage Site.
A new window will appear. On the bottom right hand side you will see a section called Action Escalations (days).
There are four possible levels of escalations, they are Level 1, Level 2, Level 3 and Level 4.
The xCenta system can notify relevant users that actions have not been completed on time. For example, 7 days after an action is overdue for Level 1, 14 days for Level 2 etc.
The next stage is to ensure that these settings in Manage Site are reflected within relevant Roles.
From Tools > Admin, click on Manage Roles.
A new window will appear. Create a new role, for example Level 1 Escalation.
For the role scroll down to Permissions - Notifications. Level 1 Escalation place a tick in the box called Receive Level 1 Escalations, then click on Save.
The final stage of the process is to assign the roles you have created to the users that will receive the notifications.
From Tools > Admin, click on Manage Users.
Click on the 
icon for James Smith's user record.
A new window will appear. Click on the Roles tab.
Tick the box for Level 1 escalation, then click Save. This will now mean 7 days after an action is overdue James Smith will receive an email advising of an overdue action(s).
If you are unable to follow these instructions, you may not have the required user permissions. Please contact your Site Administrator.