From the xCenta Dashboard, click on Tools > Admin in the top right of the screen.
From the administration screen, click on Manage Users.
On the Manage Users screen, select the appropriate user by clicking on the 
icon on the right hand side of the screen.
A new page will appear, click on the Reset Password button located in the bottom left hand corner, an email will be sent to the email address entered for that user with the password within. It will also be displayed on your screen with the password.
If you are unable to follow these instructions, you may not have the required user permissions. Please contact your Site Administrator.