From the xCenta Dashboard, click on Tools > Admin in the top right of the screen.
A new window will appear. Click on Manage Users on the left hand side of the screen.
A new page will appear, find the name of the user, then click on the icon.
Scroll down to the bottom of the page, then click Reset Password, this will send a new password to the email address in that user record.
If you are unable to follow these instructions, you may not have the required user permissions. Please contact your Site Administrator.